1 Main St. Bobcaygeon ON. 705 738 6570
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FAQ

Do you take pre-orders?

Silver Screen Toys and collectibles will offer pre-orders on select items when they become available for pre order from our distributors. If a manufacturer offers a pre order that is not listed on our website please contact us so we can try to get the item for you.

All pre-Orders over $100 require a 20% non refundable down payment. If making this purchase via our website and you only wish to put the 20% down you must check out using the "Lay-Buy Powered by PayPal" payment option. If pre-ordering in store you may use any of our accepted payment options. 

When pre-ordering from us you always have the option to pay the entire purchase price up front or take advantage of our "Lay-Buy Powered by PayPal” payment option.

What payment methods does Silver Screen Toys and Collectibles accept?

Silver Screen Toys and Collectibles accepts VISA, Debit VISA card, Mastercard, Debit Mastercard, and American Express debit and credit cards. We also accept PayPal, and Lay-Buy Powered by PayPal. On Point of Sale (POS) transactions, we also accept cash. Currently we cannot accept traditional debit cards or chipped debit cards.

What is Lay-Buy Powered by PayPal?

Lay-Buy Powered by PayPal is the convenient payment method you can use to order products now, and pay them off over time. Lay-Buy works like a traditional lay-away where you pay a down payment today (20%) and pay off the rest in equal installments over time (6/six months).

Silver Screen Toys and Collectibles accepts Lay-Buy powered by PayPal only on orders and pre-orders of $100 or more.

See full Terms and Conditions at: Terms and Conditions:Lay-Buy

When will my order ship?

For all in stock items your order will ship within 5 business days of full payment.

For all pre-order items your order will ship once full payment is made and we have received the items from our distributors in accordance with our existing shipping policy(5/five business days).

Note: Silver Screen Toys and Collectibles has no control over when items will ship from the Manufacturer to our distributors. Shipping dates for pre-orders listed on our website are estimates only. 

What Shipping methods does Silver Screen Toys and Collectibles offer?

We currently use Canada Post and UPS for all our shipping needs. Please contact us if you wish to make alternate shipping arrangements at your expense.

Do you have a retail store?

Yes! Silver Screen Toys and Collectibles operates a retail store at 1 Main Street Bobcaygeon in the City of Kawartha Lakes, Ontario. Contact us if you would like us to hold any in stock items for you for local pick up. Item's not picked up within 5 business days will be placed back into regular inventory.

Our hours of operation are;

Closed - Mon

10 am - 7 pm Tues - Thurs

10 am - 9 pm Fri

10 am - 4 pm Sat

10 am -4 pm Sun

What is Silver Screen Toys and Collectibles return policy?

Unopened items: We are happy to assist you with returning unopened items. The unopened items must be returned within 30 days of the product being purchased. This date is based on each individual product purchase date. We will refund you the entire purchase price of the item (shipping fees to and from Silver Screen Toys and Collectibles will not be refunded). Refunds will be issued in the form of store credit. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be less. Customer Service must be contacted before returning any items. 

Opened items are any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened. This also includes any vintage items.

Defective items: If you receive an item that has a manufacturer's defect we are happy to ship a replacement. Please contact us within 30 days of receiving your order. Silver Screen Toys and Collectibles will cover all shipping fees to and from our warehouse on defective items. Defective items may only be exchanged for the same item. 

We are not able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and integrity being compromised. 

Please note that this return policy applies only to shipped items you have received.

In the event that the item to be replaced is no longer available your full purchase price including shipping fees will be refunded in the form of store credit as detailed above.

Does Silver Screen Toys and Collectibles charge sales tax?

GST/HST is collected on all transactions in accordance with all federal and provincial laws in Canada.

I have a question. What is your e mail address?

We'd be happy to help you with any questions you might have. Please fill out our contact form and we will respond to your inquiry within 24 hrs, or call us during regular business hours. Alternatively, you may call the store during regular business hours.

How will Silver Screen Toys and Collectibles use my personal information?

We will never share or sell your email address or any other information with anyone! We'll only use your information internally to process and ship your order, and to keep you updated via email about new products and services at Silver Screen Toys and Collectibles.